Refund policy
Signature Creations Return & Refund Policy
At Signature Creations, we take great care in packaging and shipping our products. Customer satisfaction is important to us.
Damaged Items in Transit
If your item arrives damaged or broken due to shipping, please contact us within 7 days of delivery. To process your claim, we may request:
- Your order number
- Photos of the damaged item
- Photos of the packaging and shipping box
Once the damage has been verified, Signature Creations will offer one of the following options:
- A full refund to the original payment method, or
- A replacement item at no additional cost to you.
Returns
Because many of our products are custom-made and personalized, we do not accept returns for items that are not damaged unless otherwise approved by Signature Creations.
Contact Us
For questions regarding returns, refunds, or damaged shipments, please contact us with your order details and photos of any damage.
Thank you for supporting Signature Creations.